PROBLEM

SOLUTION

I opened the new box
& something is missing

with the identification of the part(s) that's missing, the store name and location, and date you purchased the product. Be sure to include your name, address, and the phone number where you can be reached.

My 'Fireflies' don't light up

STEP 1
Be sure the 'Firefly' Cluster Plug(s) are firmly pressed all the way into the jacks on the bottom side of the Solar Panel assembly. If the plugs are completely in, just twist them back and forth a few times to help the electrical connection.

STEP 2
Be sure the ON-OFF Switch located on the bottom side of the Solar Panel assembly is set to the ON position. When new, sometimes it take sliding the switch back and forth a few times between the ON and OFF positions to get the contacts aligned.

STEP 3
Sometimes, during shipping, the batteries move inside the battery compartment. To be sure the contacts are good, open the battery compartment door, then press the batteries into position. Next, while leaving them in place, just spin each battery a couple times to be sure the battery ends are making good connection with the terminals inside the battery compartment.

STEP 4
Be sure the batteries are correctly installed with the positive terminal (+) toward the small metal square - NOT THE SPRING. Also, be sure that the spring is pressed straight against the Negative

STEP 5
If you have just setup your 'Fireflies' for the first time, it's possible the rechargeable batteries are not fully charged. To be sure the unit is working properly, install two standard AA alkaline batteries, then turn the ON-OFF switch to the ON position while watching the 'Fireflies'. If all the 'Fireflies' light up and then flicker and fade off, the unit is working correctly.

Reinstall the rechargeable batteries, and place the Solar Panel Assembly in a outdoor location where it will receive direct sunlight for at least 1 full day. Be sure the ON - OFF switch is set to the OFF position which allows ALL the electricity from the solar panel to go into the rechargeable batteries.

STEP 6
If the 'Fireflies' still don't light when the two new standard AA Alkaline batteries are installed and the switch is in the ON position, please carefully recheck the above steps #1-3. If they still do not work, see ADDITIONAL HELP and SUPPORT Section below.

How long will the Ni-Cd rechargeable batteries last?

Depending on the climate they're used in, Ni-Cd rechargeable batteries will last from 1 to 2 years. When they're replaced, be sure to send them to a recycling center.

You can replace the Ni-Cd batteries with another set of Ni-Cd's, or install Ni-MH rechargeable batteries. See the BATTERY INFORMATION Section.

Replacement rechargeable batteries can be purchased HERE.

Some of my 'Fireflies' have
been Cut-off or Damaged

Even if one or more 'Fireflies' are damaged or cut-off, the remaining 'Fireflies' will continue to work.

Replacement 'Firefly' Cluster can be purchased HERE.

Something has been broken or damages

Replacement parts and accessories can be purchased HERE.

Additional Help and Support

If you have followed all the instructions and are still having a problem, please call 1-877-834-7335 Monday - Friday 9AM to 4PM Pacific Time, or